Terrible customer service with the grooming salon. Took my dog at 12:15 pm for her appointment that was at 12:30 pm and the lady told me that she probably wouldn't be done till 4 pm cause they were so booked. Long story short my dog was done at 2:30 pm but they never called all 3 of the numbers I had given them. They lied and said they called all the numbers over & over. I eventually just went up there and got my dog who had been done since 2:30. This is awful. Don't overbook obviously and keep the owners in touch and definitely don't lie or you will continue to get reviews like this.
Usually I have no issues with Petsmart, but I tried buying small crickets today for a juvenile bearded dragon that I'm receiving on Tuesday, and they were sold out. The gentleman helping me wasn't terribly sympathetic and said they get about 1,000 small crickets twice a week and sell out within a couple of days. That, to me, is extremely poor business practice when you're selling out that quickly. Why not order more at a time to meet your customers' need for supply? Anyway, I just placed an online order on Fluker's and, assuming the majority arrive alive, I will not be dealing with Petsmart anymore.
We try to visit often and Kelsey is our favorite groomer here. She is the absolute best. Jeter and Sampson are always happy to see her.
Manager was super helpful and friendly. He manager was very knowledgeable and was very helpful. I recommend coming here if you live near. Most of the staff was very friendly.
Aside from that, the staff is always nice and they were great about loading my stuff when I bought my tank and stand. I wish that same reliability translated to the necessary food that their reptiles eat.
We've been here a few times ( we live in Shelbyville) and it's a much smaller / limited store, but does pass all other options available ( walmart, Dollar General) the staff I've encountered have been pleasant.
Petsmart is a US Store based in Tullahoma, Tennessee. Petsmart is located at 1600 N Jackson St Suite 310, Tullahoma, TN 37388, USA.
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