with choice without being pushy. Ask for Matthew.
I know what to expect from an electronics express... I never make an electronics purchase without serious research. We decided on a Bluetooth car audio receiver for our daughters car. I went into the store to purchase the unit and waited over 15 minutes while checking out the display units. Not a single sole came to help me.... an employee walked up with a father and son , their conversation included crude jokes and cussing.... but he promptly went and retrieved their car stereo..... I waited a few more minutes..... no one still.... So I left, I went home and purchased the stereo online. I think made an appointment that same night, for installation. ( it's a small town and options are zero... my husband is more than capable of installing the unit, he's a licensed electrician with certifications in home audio and car audio installation... but no time and we wanted this done quickly as it was a gift) our appointment day comes , the appointment was for 3:30 , I called at 12 and asked if we could go ahead and drop the car off since we had some plans... I was told "yea, bring it we can get started on it".. we drive to the store, I pay 266$ for the installation and wire harness, they let me know they do not have the wire harness to allow her to keep her steering wheel controls, I think on it and opt to continue without the steering wheel controls, we go to our plans. At 6:30 I call to check on the status as we are coming back through town. The gentleman who answered was rude and told me " well going off what I heard , it's done" I asked if he could please find out for sure. He puts me on hold and then the installer came on the line. He says "oh yea it's done but I have to tell you, the rear entertainment system doesn't work anymore" ( it was working just fine when we brought it in ) after a conversation about why weren't we asked if the work should proceed or not , I was told " well I just figured you would want the stereo to work" my husband and I went to pick up our daughters car, by then they found the missing piece in Clarksville. But between the rude comments , the non working rear DVD system... we asked for a refund for labor so we could go elsewhere to have it repaired.
I have used this location for years always enjoyed the staff. The week of Oct 5 my washer went down so I called to get it warranted I purchased the 5 year extended warranty and its 2 years old. Anyway when the repair man said we needed a new one we talked to Holly at customer service she was very nice cheerful and very helpful. But my wife went to schedule the new washer delivery and the manager was a different story this guy was a total jerk. He act like it was so much trouble to honor a warranty you would have thought someone who sells appliances with a warranty would be just as helpful weather they are replacing an appliance or selling a new one. I did receive my washer as promised but the attitude of not wanting to help a loyal long time customer made me sick. You can guarantee I will never buy another appliance or electronic device from this establishment. And that is what a spoiled crybaby manager will get you.
I like this Electronics Express. The people here are friendly and very helpful. There’s always someone around the corner to be there to help you. Always great to do business with.
Excellent service and very knowledgeable about the diffrent technology. Most helpful
Selection is pretty good and what I expect from an Electronic Express, but the staff is kind of rude and seem like they don't want to be there. Not a big fan as I've seen this same behavior throughout various locations which could only signify poor management. Save yourself some time and just go to Best Buy. This is my recommendation as the prices are just as competitive and have better customer service. Not to mention the selection ten fold better. If Electronic Express keeps this up in afraid they will end up like Circuit City, unfortunately.
Bottom line the employees are rude, not very knowledgeable and about 6 of them walked off the floor to stand around and watch my husband and I talk to the manager about all of this ( as an example of their immaturity) I wouldn't shop at this location again if it was 90% off...
Electronic Express is a US Electronics Store based in Tullahoma, Tennessee. Electronic Express is located at 2020 N Jackson St, Tullahoma, TN 37388, USA.
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